Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We may collect the following types of personal data from Apps users and those who contact or register with us. This may include:

1.2 Information Collected Automatically

When you use our Apps, we may automatically collect certain information about your device and usage patterns. This may include:

1.3 Audio Recordings, Transcripts, and Meeting Content

Where an App records audio (such as Cue), we want to be transparent about how that content is handled:

• Storage: Your recordings, transcripts, summaries, and meeting notes are stored on your device and securely in the cloud, so your content is available across your devices and protected against loss.
• Processing: To generate transcripts, summaries, and other AI-powered features, your audio and related content is shared with third-party service providers acting on our behalf, such as AI transcription and language-model providers and cloud infrastructure providers. These providers process your data under agreements that limit their use of it to providing services to us. We do not share your account information (such as your name or email address) with AI transcription or language-model providers — they receive only the content needed to perform the processing.
• Security: This content is protected using modern security measures, including encryption in transit and at rest.
• AI model improvement: We do not use your recordings or transcripts to train AI models in any form that identifies you. Any use of data derived from your content to improve our products and services — including our transcription and AI models — is on a de-identified and aggregated basis that does not identify you or any individual in your recordings.
• Deletion: You can delete recordings and transcripts in the app at any time, and you can request deletion of your account and associated data by contacting us at support@44pixels.ai.

2. How We Use Your Information

2.1 Information Usage

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Apps;
• Process transactions and send you related information;
• Respond to your comments, questions, and requests and provide customer service;
• Communicate with you about products, services, offers, and events offered by 44pixels Limited;
• Monitor and analyze trends, usage, and activities in connection with our Apps;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of 44pixels Limited and others;
• Personalize and improve the Apps and provide content, features, and advertisements that match your interests and preferences;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Create aggregated or de-identified information for statistical and analytical purposes;
• Conduct research and analysis to improve our Apps and user experience;
• Enforce our Terms of Use and other usage policies.

2.2 Data Sharing Among Our Apps

Please note that the information we collect from you through one of our Apps may be combined with information collected from other Apps within the 44pixels Limited ecosystem. This helps us provide a more seamless, consistent, and personalized experience across our Apps. All data sharing among our Apps adheres to the privacy practices outlined in this Privacy Policy.

3. How We Share Your Information

We may share your personal information in the following situations:

• With service providers who perform services on our behalf, such as cloud hosting and storage, AI transcription and summarisation, payment processing, data analysis, email delivery, customer service, and marketing assistance;
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of 44pixels Limited or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
• Between and among 44pixels Limited and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
• With third parties for their own services and marketing purposes, provided we have obtained your prior opt-in consent;
• With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

4. Third-Party Services

Our Apps rely on third-party service providers that process data on our behalf to deliver core functionality, such as cloud hosting and infrastructure providers and AI transcription and language-model providers. These providers act under agreements that limit their use of your data to providing services to us and require appropriate security and confidentiality protections, and we remain responsible for personal data they process on our behalf.

Our Apps may also display, include, or make available independent third-party content (including data, information, applications, and other products/services) or provide links to third-party websites or services that are not under our control ("Third-Party Services"). 44pixels Limited is not responsible for the accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, or quality of such independent Third-Party Services, and your use of them is subject to their own terms and privacy policies.

5. Data Retention & Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. User Content, including audio recordings and transcripts, is retained until you delete it or request deletion of your account, subject to limited backup retention periods and any retention required by law.

We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, and may also include:

• Access controls and security audits;
• Regular employee training on data security best practices;
• Limiting access to personal information to authorized personnel only;
• Compliance with industry standards and regulations (if applicable).

However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will promptly investigate the situation and, where appropriate, notify affected individuals as soon as reasonably possible and in accordance with any applicable laws and regulations.

When we share your personal information with third-party service providers, we ensure that these parties also maintain adequate security measures to protect your data.

6. Your Choices

6.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us at support@44pixels.ai. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.2 Push Notifications

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

6.3 Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our offerings.

For more information about cookies and how to manage your preferences, please refer to your browser's help documentation or visit www.aboutcookies.org.

6.4 Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us at support@44pixels.ai. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7. Children's Privacy

Our Apps are not intended for children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you believe that your Child has provided us with personal information, please contact us at support@44pixels.ai so that we can delete it. We comply with the requirements of the Children's Online Privacy Protection Act (COPPA) and similar laws worldwide.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat your personal information, we will post the new Privacy Policy on this page and notify you by email or through a notice on our platforms. Your continued use of the Apps after the changes have been made will constitute your acceptance of the changes.

9. International Data Transfers

44pixels Limited is based in the United Kingdom, but our data processing activities may involve the transfer of personal data to countries outside the UK/EEA. In particular, please note that your personal data may be transferred to and stored in countries where our third-party service providers operate.

We take appropriate steps to ensure that your personal data receives an adequate level of protection when transferred outside the UK/EEA. We rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or the UK's International Data Transfer Agreement (IDTA), to ensure the lawful transfer and protection of your personal data.

By using our Apps and providing your personal data, you acknowledge and agree to the transfer, storage, and processing of your personal data in countries outside the UK/EEA. If you have any questions or concerns about the international transfer of your personal data, please contact us using the information provided in the "Contact Us" section below.

10. Your UK & EEA Privacy Rights

If you are in the UK or EEA, you have certain rights under the UK GDPR and EU GDPR respectively, including the right to:

• Request access to your personal data;
• Request correction of your personal data;
• Request erasure of your personal data;
• Object to processing of your personal data;
• Request restriction of processing your personal data;
• Request transfer of your personal data;
• Withdraw your consent.

If you wish to exercise any of these rights, please contact us at support@44pixels.ai. We will respond to your request within one month, in accordance with applicable law. In some cases, we may require additional information to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (UK) or your local data protection authority in the EEA.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

44pixels Limited
support@44pixels.ai